How it works

We provide flexible small group transport for eligible Blue Mountains and Penrith residents who can’t drive, use public transport or don’t have anyone else to help with their transport request.

Our receptionist will take some brief information from you. The intake officer will call you (or call someone on your behalf, if you prefer) for a 20 minute assessment to determine your eligibility and ensure we provide the safest and most appropriate transport for you. We can also refer you to other services if you need them. All information is kept strictly confidential.

Our transport is special care transport as our drivers are also carers. Transport is door to door – for your safety, we ask you to wait inside your home for our driver or carer to come to the door.

Give us plenty of notice

New clients: Due to the high demand for our service, please contact us two weeks before your first appointment.

Existing clients: Please provide at least three working days’ notice of your appointment. Bookings can be made up to six months in advance. Book early to avoid disappointment.

Who is eligible?

  • Frail aged
  • People with disabilities
  • Carers accompanying client (travel at no additional cost)
  • People requiring oncology treatment
  • “Transport disadvantaged” (short term assistance may be available)

If you’re not sure, contact us and the intake officer will contact you for an assessment.

What does it cost?

Clients are asked to contribute towards the cost of transport. Costs vary and are negotiable with the intake officer.

Where can we take you?

  • Health related appointments
  • Shopping (see the shopping programs for Blue Mountains and Penrith)
  • Oncology treatments
  • Social outings (see the social outings program)
  • Respite
  • Centre based meals
  • Others – please ask!

Call us for your pick up time

To confirm your transport, please call us the day before to get your pick up time.

Our transport is a door to door service. Under our Work, Health and Safety guidelines, it is a requirement that you remain inside until your driver or carer knocks on your door to collect you.

Why can’t we always take you?

We are only able to assist clients within available resources. This requires us to prioritise clients who are travelling a shorter distance, and clients who have greater support needs.

Surveys

In order to assess the quality of our service, we randomly select clients for a 10 minute telephone survey. Participation is entirely optional and will not affect your access to transport. This helps to monitor the quality of our services and identify any gaps.

Testimonials

Clients often give us unsolicited positive feedback about our service. >> Read testimonials >>

Have a Problem With the Service?

  1. Try to raise your concern with the person involved if you feel comfortable doing so.
  2. If unsatisfied or uncomfortable, contact the manager – you are welcome to use an advocate to speak on your behalf
  3. If unsatisfied or uncomfortable, you can contact (in writing):

Chairperson of the Board
Great Community Transport
PO Box 124
Lawson NSW 2783

If still unsatisfied, you can contact:

The General Manager
Community Transport Agreements
Transport for NSW
Locked Bag 531D
Parramatta NSW 2124
Phone: 8836 3185
http://www.transport.nsw.gov.au/

or

The Aged Care Commissioner
Locked Bag 3
Collins Street East, Victoria 8003
Phone: 1800 500 294
info@agedcarecommissioner.net.au
http://agedcarecommissioner.net.au/

or, if your concern is about privacy:

Office of the Privacy Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
enquiries@oaic.gov.au
http://www.privacy.gov.au/

 

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