It is the policy of GCT to ensure that where there are frequent short notice client cancellations or where (several times) a client is not at home when a driver arrives to collect them for a scheduled trip, that a GCT staff member makes contact with the client to discuss this.

We do this to make the best use of our resources, to ensure safety of our clients and also to ensure that access to our service is fair and equitable for all clients.

Great Community Transport has developed this policy on responding to frequent or unreasonable short notice cancellations by clients to allow best use of our resources and balance the needs of all clients.

The policy will not be applied in a punitive way. No actions will be taken without first making contact with a client or their advocate to understand the circumstances and any personal or health issues involved. As with all decisions regarding access to services, clients have a right to a review of a decision made by Great Community Transport.

Policy document:

POL-3.17-Client-Cancellation-Non-Attendance (PDF 30KB)


BathurstThe Special Outings Program is now available for June-September.

Click here to download for Penrith

Click here to download for Blue Mountains

Outings include Museum of Fire, Bathurst, Cherry Blossom Festival at Auburn Botanic Gardens & Rivercat to Cockatoo Island.

Please contact your local office to make a booking.

Penrith: 02 4722-3083 or Blue Mountains: 02 4759-2403


Palm BeachThe Special Outings Program is now available for March, April & May.

Click here to download

Outings include Berowra Waters Fish Cafe, Kiama Blowhole, Wisemans Ferry Inn, Palm Beach RSL & King Tide Cafe Brooklyn

Please contact your local office to make a booking.

Penrith: 02 4722-3083 or Blue Mountains: 02 4759-2403


Xmas LightsThe Special Outings Program is now available for December, January & February.

Click here to download

Outings include Fairfield markets, St. Mary’s Leagues & Xmas lights, Windsor RSL, Cliffhanger Cafe & Megalong Valley Tea Rooms

Please contact your local office to make a booking.

Penrith: 02 4722-3083 or Blue Mountains: 02 4759-2403


Helen Walker OAM
On Friday 23rd September 2016, founder of Great Community Transport Helen Walker retired after nearly 30 years as Manager.

Helen received the Order of Australia Medal for her services to community transport and has been a strong advocate for community transport, the frail aged and people with a disability and their carers for many years.

Helen started Mountains Community Transport in 1986. In 2004 Mountains Community Transport & Nepean Community Transport amalgamated to become Great Community Transport, which provides transport to people living in an area that covers 1834 square kms.

In 2014-2015 Great Community Transport provided transport to 3291 individuals, with a total of 78,080 trips.

In 2008 Helen was the winner of the University of Western Sydney Women of the West International Woman of the Year Award.

Great Community Transport was also awarded CTO Community Transport of the year in 2011 and WSCF Zest award for Outstanding Volunteer Organisation in 2012.

During her time with the service Helen has seen many changes. From being the sole employee & driver & sharing a room with another community service in 1986, GCT now has 26 employees, over 100 volunteers, 25 vehicles and 2 offices. Helen set up Smartlink Transport in 2006 which has allowed a significant number of community groups to go on outings various outings using either the BMCC Access Buses or other vehicles on the Smartlink Register.

All at Great Community Transport wish Helen a long, happy & healthy retirement.


Travel trainingWe are pleased to introduce our new free Travel Training service supported by Transport for NSW. If you would like to be more independent and use public transport but aren’t sure how or don’t feel confident enough then Travel Training can help you. Our travel trainers can teach you how to plan your trip, how to purchase and use an Opal card, how to use timetables or transport apps and what to do if things don’t go according to plan. We can also support you by going along with you on your journey. Group training sessions are also available.

For more information please see our Travel Training page.


TulipsThe Special Outings Program is now available for September, October & November.

Click here to download

Outings include Tulip Time in Bowral, Flower Power Glenhaven, Avoca Sea Food & Campbelltown Catholic Club

Please contact your local office to make a booking. Penrith: 02 4722-3083 or Blue Mountains: 02 4759-2403


logosTransport for NSW will be introducing a new vehicle scheduling system (RouteMatch) from Tuesday 12th July 2016 in order to enable community transport organisations to provide you with a more efficient transport service.

There will be changes to the way our service operates and we will be trialling the new system over coming weeks.

Your driver will now travel with a tablet connected to the office by Wifi. Please be aware that the tablet is used at each stop to update information. For your safety the tablet has a motion sensor that will not allow the driver to activate it whilst moving. If the tablet receives an alert the driver will need to pull over to access it.

The tablet has a voice navigation system installed for route guidance.

To maximise the utilisation of our vehicles there will be changes to pick-up times. Your pick-up time will be given when YOU ring to confirm your booking the morning before you travel. If you do not confirm your booking, we may assume you are not travelling.

Please be ready 1/2 hour before your scheduled pick up time.

If you are not ready, and the schedule is tight, you may miss your transport that day.

During the initial implementation there may be some glitches and problems, please be understanding as we strive to implement a more efficient service.

If you have any questions please contact:
Great Community Transport
Lawson office: 4759 2403
Penrith office: 4722 3083

“Working together to create a better Community Transport Service”


North BondiThe Special Outings Program is now available for June, July & August.

Click here to download

Outings include North Bondi Diggers Club, Faulconbridge Market, Tobruk Sheep Station & Watsons Bay

Please contact your local office to make a booking. Penrith: 02 4722-3083 or Blue Mountains: 02 4759-2403


saveblockfundingIn 2018 the Commonwealth Government proposes to roll-out individual packages for all eligible Aged Care clients. This will lead to Community Transport in NSW losing its block funding and the ability of Community Transport to look after collectives of people in a safe and regulated framework. This will mean that transport costs in our sector could increase for some clients up to 2000% to meet the new user pays system and market contestable requirements. These changes will also mean loss of employment and training opportunities in the Care Sector for hundreds of workers and undervalue the volunteer element so needed by services to ensure quality service delivery. Please sign the petition in order to keep block funding from 1 July 2018 for All NSW Community Transport services and to keep prices reasonable for all transport disadvantaged people.

Click here to open the petition